Sometimes life happens and you can’t make it to class, we get it. You’re always able to cancel a class up to 12 hours before the class with no charge*, and the credits you used to book the class will be automatically returned to your account.
If you miss a reservation without canceling, you will be charged a fee, and the credits will be automatically returned to your account. The fee will appear in your bank statement 7 days after your reservation. If you cancel a reservation within 12 hours of the start time, you will be charged a reduced late-cancellation fee.
*Note: Flywheel and Flybarre classes need to be canceled by 5 pm the night before the class to avoid late cancellation fee. Late cancellation and missed reservation fees are based on the location of the studio.
|Studio Location||Late Cancellation Fee||
Missed Class Fee
|Australia||A$ 15||A$ 20|
|Brazil||R$ 29||R$ 39|
|Canada||C$ 15||C$ 20|
|Indonesia||Rp 37,000||Rp 50,000|
|Malaysia||RM 30||RM 35|
|New Zealand||NZ$ 15||NZ$ 20|
|Qatar||QR 39||QR 59|
|Sweden||SEK 80||SEK 140|
|United Arab Emirates||60د.إ||70د.إ|
|United Kingdom||£ 12||£ 15|
|United States||US$ 15||US$ 20|
Our cancellation policy helps us maintain strong relationships with our studio partners so we appreciate your cancelling in advance whenever you’re able to. For many of our studios, filling each spot is important not only for their business but for guaranteeing you have a high-quality experience every time you attend.
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