If you are unable to attend a reservation you booked, please keep our cancellation policy in mind:
- Late cancellation fee: If you cancel a reservation within 12 hours of the start time (or longer where noted in the booking process), you will be charged a fee.
- Missed class fee: If you miss a reservation without canceling, you will be charged a fee.
The fee will appear in your bank statement 7 days after your reservation. Late cancellation and missed reservation fees are based on the location of the studio.
| Studio Location | Late Cancellation Fee | Missed Class Fee |
| United States | US$ 15 | US$ 20 |
| United Kingdom | £ 12 | £ 15 |
| Canada | C$ 15 | C$ 20 |
| Australia | A$ 15 | A$ 20 |
| Singapore* | S$ 15 | S$ 20 |
| Hong Kong** | HK$ 80 | HK$ 125 |
| United Arab Emirates | 60د.إ | 70د.إ |
| Thailand | ฿300 | ฿350 |
| Malaysia | RM 30 | RM 55 |
| New Zealand | NZ$ 15 | NZ$ 20 |
| Indonesia | Rp 37,000 | Rp 50,000 |
| Philippines | ₱300 | ₱400 |
| India | ₹150 | ₹200 |
| Netherlands | € 8 | € 14 |
| Germany | € 8 | € 14 |
| France | € 8 | € 14 |
| Denmark | kr50.00 | kr80.00 |
| Norway | kr75.00 | kr130.00 |
| Ireland | € 8 | € 14 |
| Austria | € 8 | € 14 |
| Switzerland | ₣10 | ₣15 |
| Spain | € 8 | € 14 |
| Portugal | € 8 | € 14 |
| Sweden | SEK 80 | SEK 140 |
| Finland | € 8 | € 14 |
* Singapore: as of 22/11/2019, the late cancellation fee will be S$17 and the missed class fee will be S$25
** Hong Kong: as of 22/11/2019, the late cancellation fee will be HK$120 and the missed class fee will be HK$160
Whether you late cancel or miss a reservation, the reservation will not count as one of your studio visits and the credits used for the reservation will be returned automatically.
Our cancellation policy helps us maintain strong relationships with our studio partners. For many of our studios, filling each spot is critical not only for their business but for guaranteeing you have a high-quality experience every time you attend.
Still need help? Get in touch with us.