Managing reservations

• What is the class cancellation policy?
• Can I arrive late to class?
• Can I switch my reservation to a different class?
• How do I cancel a class?
• I accidentally booked a class within 12 hours of class time! What do I do?
• The weather is bad and I have class. What do I do?

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Booking reservations

• Can I see a list of studios available?
• Can I attend class without a reservation?
• Can I reserve a bike or station in advance?
• How do I reserve a class?
• How do I search for classes?
• How many classes can I take each cycle?

Ratings and reviews

• Can I change a review after submitting it?
• Can I opt out of reviews?
• What is ClassPass' ratings and reviews policy?