Congrats on your gift! We're looking forward to working out with you :) Read on for FAQs about your gift:

When does my membership begin?

Your ClassPass membership begins the day you redeem your gift, so you can start exploring classes right away! If you’re a current member, the gift will automatically be applied to your next month of membership.

Why do I need to enter credit card information?

We ask for your billing information in the event of any missed class fees, late-cancellation fees (more on our class cancellation policy here), or extra credit purchases. Gifts only apply to monthly membership charges.

Why do I see a balance due for my gift?

We offer a variety of different membership options in each of our cities, so depending on the value of your gift and the cost of the membership you are activating, a balance may be due. 

If it’s the opposite – your gift is larger than the cost of your membership – then you will have a monetary credit for the difference automatically applied to your account to go toward future months of ClassPass membership.

Do gift memberships automatically renew?

Yes, gift memberships will automatically renew once the month is up since ClassPass is a subscription service. That being said, membership can be cancelled at any time under the Account Settings.

Still need help? Get in touch with us.