Class fees

• Do gifts apply to late cancel or missed reservation fees?
• When I got to my reservation I was charged extra for equipment. Why?

Gift cards

• Can I buy a physical gift card?
• Can I purchase a gift internationally?
• Can I return my ClassPass gift?
• Do ClassPass gifts expire?
• Do gift memberships auto-renew?
• How do I give ClassPass as a gift?

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I need a receipt

• Can I get a receipt for my ClassPass payment?
• I need a Japanese consumption tax invoice. How do I get one?
• I need a VAT invoice. How do I get one?

Membership charges

• How do I update my credit card information?
• I was charged the wrong amount by ClassPass. What do I do?
• Is ClassPass membership eligible for insurance reimbursement?
• Where can I see recent charges to my account?
• Which payment methods are accepted by ClassPass?
• Why is my ClassPass account being charged a little bit more than my membership fee?