Content verified: October 2022

ClassPass trials and memberships automatically renew each month on your cycle date. You can cancel your ClassPass trial or membership at any time. 

Cancellations need to be requested at least 24 hours prior to your cycle date.

After a cancellation request is made you’ll receive a cancellation confirmation email from our Customer Experience team. If you do not receive a cancellation confirmation email, your request was not received.

To cancel your membership: 

On the ClassPass website:

1. Click on your initial on the right hand side of the page and select 'Account' from the drop down.
2. Click the blue 'Manage plan'.
3. Scroll down to the bottom of the page and click the 'Cancel my membership' link.
4. Follow the prompts to confirm your cancellation request.

On the ClassPass app:

1. Tap 'Profile' on the bottom right of your screen.
2. Select 'Account'.
3. Under 'Membership' select the 'Manage plan' button.
4. Scroll to the bottom and tap 'Cancel your membership'.
5. Follow the prompts to confirm your cancellation request.

Still need help? Get in touch with us.