For the safety of others most of our studios will not permit customers to join class even if they are a few minutes late. Most studios encourage you to arrive at least 10-15 minutes before class begins. Information regarding a studio’s arrival policy will be included in your class reminder email to help you prep for class in advance.
If you're concerned about making it to class on time and need to cancel, we encourage you to cancel your reservation in the ClassPass app or on the website as soon as possible - this helps ensure someone else has the opportunity to book that spot! Please keep in mind, a late cancellation fee will be charged for select classes if a reservation is cancelled within 12 hours of start time. You can read more about our class cancellation policy here.
Still have questions? Get in touch with us here.