Last updated: November 2025

Sorry to hear you're having issues with your account! An account not working can sometimes occur when your payment method is unsuccessful. If payment is unsuccessful, this can impact functionality, such as being unable to cancel or pause your membership. Additionally, no reservations or classes will be available for booking until the payment issue is resolved.  An expired card, an incorrect card number, or the wrong security code can all cause a payment to fail. If all your card details are correct, reach out, and we'll help resolve the issue.

Still need help? Reach out to us via chat!