You can cancel your ClassPass trial or membership at any time. You must request to cancel your membership before the start of your next billing cycle in order to avoid auto-renewal for the following month. Please note that cancellation is effective only once confirmed by our Customer Experience team. 

On the website (available via desktop):

1. Navigate to your Account Settings.
2. Click the 'Cancel my membership or take a break' link.
3. Click 'Continue with my cancellation,' and a chat box will automatically pop up.

On the iOS app:

1. Tap 'Profile' at the bottom of the screen.
2. Tap the gear/settings icon in the upper left corner.
3. Under 'Membership' select 'Manage my plan.'
4. Tap 'Cancel my membership or take a break.'
5. Tap 'Continue with my cancellation.'
6. Select the green 'Chat with us' button.

On the Android app:

1. Tap the menu button on the top-left corner of the screen.
2. Tap 'Settings.'
3. Under 'Membership' select 'Manage your plan.'
4. Tap 'Cancel my membership or take a break.'
5. Tap 'Continue with my cancellation.'
6. Select the green 'Chat with us' button.

Live chat is available 24 hours 7 days a week.

Note: We don't have Live Chat on our mobile website just yet, so please contact us via computer or our mobile app, or email us here.

If Live Chat is not available due to a technical error, please reach out to us here. Our team will respond to your inquiry to help you cancel.  

Please note that if you do cancel your membership, there may be a reactivation fee if you decide to reactivate later. You can avoid that reactivation fee by putting your account on the Lite plan - learn more about that here.