You can cancel your ClassPass trial or membership at any time. You must request to cancel before your next billing cycle begins in order to avoid automatically renewing your membership and payment the following month. Please note that cancellation is only effective once you receive a cancellation confirmation email from our Customer Experience team.  

To cancel on the website:

1. Navigate to your Account Settings.
2. Click the 'Cancel my membership or take a break' link.
3. Follow the prompts to confirm your cancellation request. 

To cancel on the iOS app:

1. Tap 'Profile' on the bottom left of your screen.
2. Tap 'Manage your membership'.
3. Tap 'Manage your plan'.
4. Scroll to the bottom and tap 'cancel your membership or take a break.'
5. Follow the prompts to confirm your cancellation request.

To cancel on the Android app:

1. Tap on the three bars on the upper left hand corner.
2. Tap 'Profile' on the left side bar.
3. Tap 'Manage your membership'.
4. Tap 'Manage your plan'.
5. Tap 'Cancel your membership or take a break.'
6. Follow the prompts to confirm your cancellation request.

If you are unable to cancel your account due to a technical error, please reach out to us here. Our team will respond to your inquiry to help you cancel.  

Please note that if you do cancel your membership, there may be a reactivation fee if you decide to reactivate later. You can avoid that reactivation fee by putting your account on the Lite plan - learn more about that here.

If you’re on our 6-month commitment plan in select cities, no cancellations can be made during the commitment period without incurring an early termination fee of $100. If you have any questions about this, feel free to contact us here.