Last updated: November 2025

ClassPass trials and memberships automatically renew each month on your cycle date. You can cancel your ClassPass trial or membership at any time; however to ensure you aren't charged, we recommend that you submit your cancellation request 48 hours before your renewal date to ensure your request is fully processed. 

Please note: trial cancellations are immediate and will result in loss of credits and the cancellation of all scheduled classes. Please wait until the last day of your trial to cancel if you wish to maintain access to credits and upcoming reservations.

After a cancellation request is made you’ll receive a cancellation confirmation email from our Customer Experience team.

If you do not receive a cancellation confirmation email, your request was not received.

To cancel your membership: 

On the ClassPass website:

1. Click on your initial on the right-hand side of the page and select Account from the drop-down.
2. Navigate to the Settings page from the menu on the left side of the page.
3. Click the red Cancel your membership link.
4. Follow the prompts to confirm your cancellation request.

On the ClassPass app:

1. Tap Profile on the bottom right of your screen.
2. Select Settings.
3. Under Billing select the Cancel my membership link.
4. Follow the prompts to confirm your cancellation request.

Still need help? Get in touch with us via chat.