Last updated: October 2026
After attending a ClassPass reservation, we ask that our customers provide feedback about their experience in the app, but it's completely optional - you can dismiss the prompt if you’d prefer not to respond.
Depending on your experience, you can leave a star rating, select feedback about specific aspects of your visit, and write an optional review. Published reviews appear alongside your first name and profile photo, if you have one, and may take a few days to appear on the ClassPass website.
We appreciate you providing feedback with your rating so that our studio partners can continue to improve your experience moving forward.
Still need help? Get in touch with us via chat.