Sometimes life happens and you can’t make it to class, we get it. You’re always able to cancel a class up to 12 hours before the class with no charge*, and the credits you used to book the class will be automatically returned to your account.
If you miss a reservation without canceling, you will be charged a fee, and the credits will be automatically returned to your account. The fee will appear in your bank statement 7 days after your reservation. If you cancel a reservation within 12 hours of the start time, you will be charged a reduced late-cancellation fee.
Livestream classes and virtual experiences are NOT subject to late cancellation or missed class fees. If you miss a livestream class or virtual experience, you will lose the credits used towards that reservation.
| Studio Location | Late Cancellation Fee |
Missed Class Fee
|
| Australia | A$ 15 | A$ 20 |
| Austria | €8 | €14 |
| Belgium | €8 | €14 |
| Brazil | R$ 29 | R$ 39 |
| Canada | C$ 15 | C$ 20 |
| Denmark | kr50.00 | kr80.00 |
| Finland | €8 | €14 |
| France | €8 | €14 |
| Germany | €8 | €14 |
| Hong Kong | HK$120 | HK$160 |
| India | ₹150 | ₹200 |
| Indonesia | Rp 37,000 | Rp 50,000 |
| Ireland | €8 | €14 |
| Malaysia | RM 30 | RM 35 |
| Netherlands | €8 | €14 |
| New Zealand | NZ$ 15 | NZ$ 20 |
| Norway | kr75.00 | kr130.00 |
| Philippines | ₱300 | ₱400 |
| Portugal | €8 | €14 |
| Qatar | QR 39 | QR 59 |
| Singapore | S$18 | S$23 |
| Spain | €8 | €14 |
| Sweden | SEK 80 | SEK 140 |
| Switzerland | ₣10 | ₣15 |
| Thailand | ฿300 | ฿350 |
| United Arab Emirates | 60د.إ | 70د.إ |
| United Kingdom | £ 12 | £ 15 |
| United States | US$ 15 | US$ 20 |
Our cancellation policy helps us maintain strong relationships with our studio partners so we appreciate your cancelling in advance whenever you’re able to. For many of our studios, filling each spot is important not only for their business but for guaranteeing you have a high-quality experience every time you attend.
Still need help? Get in touch with us.