You can cancel your ClassPass trial or membership at any time. You must request to cancel your membership before the start of your next billing cycle in order to avoid auto-renewal for the following month. Please note that cancellation is effective only once confirmed by our Customer Experience team.  

To cancel on the website:

1. Navigate to your Account Settings.
2. Click the 'Cancel my membership or take a break' link.
3. Click 'Continue with my cancellation'.
4. Use the dropdown menus to select your reason for cancelling.
5. A chat box will automatically pop up.

To cancel on the iOS app:

1. Tap 'Profile' at the bottom of the screen.
2. Tap 'Manage your membership'.
3. Tap 'Manage your plan'.
4. Tap 'Cancel your membership or take a break.'
5. Tap 'Continue with my cancellation.'
6. Click on the 'Chat with us' button.

To cancel on the Android app:

1. Tap on the three bars on the upper left hand corner.
2. Tap 'Profile' on the left side bar.
3. Tap 'Manage your membership'.
4. Tap 'Manage your plan'.
5. Tap 'Cancel your membership or take a break.'
6. Tap 'Continue with my cancellation.'
7. Click on the 'Chat with us' button.

Live chat is available 24 hours 7 days a week.

If Live Chat is not available due to a technical error, please reach out to us here. Our team will respond to your inquiry to help you cancel.  

Please note that if you do cancel your membership, there may be a reactivation fee if you decide to reactivate later. You can avoid that reactivation fee by putting your account on the Lite plan - learn more about that here.