Before You Book

• Can I use my credits to book a class in my next cycle?
• How do I know how many credits I have left?
• Can I buy credits and then give them to someone else?
• Can I redeem my credits for cash?
• How can I buy more credits?
• How far in advance can I reserve classes?

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Making Reservations

• How do I search for classes?
• How do I see a specific studio's schedule for ClassPass?
• How do I search for classes by credit range?
• What are premium spots?
• How do I reserve a class?
• How do I cancel a class?

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Class Issues

• What do I do if my class was cancelled?
• I just accidentally booked a class within 12 hours that I didn’t mean to book! What do I do?
• There’s bad weather in my area and I’m scheduled to go to class. What do I do?

Class Cancellation Policy

• What is the class cancellation policy?
• Can I refund my credit purchase?

Ratings and Reviews

• What is ClassPass' ratings and reviews policy?
• How are studio ratings calculated?
• How will studios see my feedback?
• Can I change my reviews afterward?
• How can I flag inappropriate reviews?
• Can I opt out of publicly sharing my reviews?

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