Before You Book

• I hit my studio limit! Can I buy more visits?
• I ran out of classes this cycle! Can I buy more?
• How far in advance can I reserve classes?
• Can I reserve a bike or station in advance?
• Can I purchase classes through ClassPass?
• Can I drop in to classes without a reservation?

Finding Classes

• What is Video on Demand?
• How do I see a specific studio's schedule for ClassPass?
• How do I search for classes?

Making Reservations

• Booking spots in Sports through ClassPass
• Fitness Tracking on ClassPass
• Purchasing spots in races through ClassPass
• How do I reserve a class?
• How do I know what classes I've reserved?
• How do I cancel a class?

See all 10 articles

Class Issues

• Why is the reserve button greyed out?
• I just accidentally booked a class within 12 hours that I didn’t mean to book! What do I do?
• One of my past classes says, “Missed class,” but I didn’t miss it! What do I do?
• There’s bad weather in my area and I’m scheduled to go to class. What do I do?

Class Cancellation Policy

• What is the class cancellation policy?
• What is the class purchase cancellation policy?

Ratings and Reviews

• What is ClassPass' ratings and reviews policy?
• How are studio ratings calculated?
• How will studios see my feedback?
• Can I change my reviews afterward?
• How can I flag inappropriate reviews?
• Can I opt out of publicly sharing my reviews?

See all 7 articles