Booking Classes
Before You Book
- I hit my studio limit! Can I buy more visits?
- I ran out of classes this cycle! Can I buy more?
- How far in advance can I reserve classes?
- What’s the deadline to reserve a class?
- Can I reserve a bike or station in advance?
- Can I purchase classes through ClassPass?
Finding Classes
Making Reservations
- Booking spots in Sports through ClassPass
- Fitness Tracking on ClassPass
- Purchasing spots in races through ClassPass
- How do I reserve a class?
- How do I know what classes I've reserved?
- How do I cancel a class?
Class Issues
- Why is the reserve button greyed out?
- I just accidentally booked a class within 12 hours that I didn’t mean to book! What do I do?
- The booking window hasn’t even opened yet, but the class already says “no spots.” Why?
- I’m trying to reserve a class that looks open to book, but when I go to reserve it I get a message that the class is full. Why can’t I book the class?
- I’m trying to reserve a class that says “no spots,” but it looks like there is availability on the studio’s website. Why can’t I book the class?
- One of my past classes says, “Missed class,” but I didn’t miss it! What do I do?
Class Cancellation Policy
Ratings and Reviews
- What is ClassPass' ratings and reviews policy?
- How are studio ratings calculated?
- How will studios see my feedback?
- Can I change my reviews afterward?
- How can I flag inappropriate reviews?
- Can I opt out of publicly sharing my reviews?