Before Booking

• How far in advance can I reserve classes?
• Can I reserve a bike or station in advance?
• Can I attend class without a reservation?
• Can I book a class that takes place in my next cycle?
• How do I know how many credits I have left?
• Can I give my credits to someone else?

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Booking Classes

• How many reservations can I have booked at once with my trial membership?
• How do I search for classes?
• How do I reserve a class?
• How do I cancel a class?
• How do I know which classes I've reserved?
• How do I see a specific studio's schedule?

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Cancelling Classes

• What is the class cancellation policy?
• What do I do if my class was cancelled?
• I accidentally booked a class within 12 hours of class time! What do I do?
• The weather is bad and I have class. What do I do?
• Can I get a refund for my credit purchase?

Rating and Reviewing Classes

• What is ClassPass' ratings and reviews policy?
• How are studio ratings calculated?
• Is my review anonymous?
• Can I change a review after submitting it?
• How do I flag inappropriate reviews?
• Can I opt out of reviews?

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