Content verified: December 2022
If I don’t feel well or safe traveling to my reservation, will I be charged?
If you have an upcoming reservation within the 12-hour late cancellation window and don’t feel comfortable attending, or if you missed a reservation due to COVID-related concerns, please connect with us on chat or via our Contact Us form by selecting Reservations > I have a question about a reservation > I have a question about the late/missed class policy.
Will my unused credits roll over?
Read more about our rollover policy here.
I'm experiencing COVID-19 symptoms. Should I still attend my reservation?
If you're feeling unwell, we recommend that you stay home and take the opportunity to recharge. It’s also important to stay home to avoid potentially endangering those around you.
If you have an upcoming reservation that falls within our 12-hour late cancellation window and need to cancel, you can reach us on chat or via our Contact Us form by selecting Reservations > I have a question about a reservation > I have a question about the late/missed class policy.
Still have questions? Get in touch with us.