Partners around the world can now list livestream classes and virtual training sessions on ClassPass. You can book these using your credits even if your account is paused, or you can buy more credits as you need. 100% of the purchase price will go to partners until August 1.
For additional information on how ClassPass is responding to COVID-19, please reference our COVID-19 General FAQs.
How can I find livestream classes?
To start exploring your livestream options, you can:
- Navigate to the ‘Find a class’ tab and select the "Livestream" filter
- From your ‘Home’ screen, select ‘Book a livestream class with credits’
- Navigate to your ‘Profile’ tab and find a partner page via your ‘Favorites’ or ‘Past’ reservations. From there, view the partner's schedule to check for livestream class options.
How do I attend a livestream class?
Once you find a livestream option that works for you, use your credits to book. Simply click the ‘Reserve’ and ‘Confirm reservation’ buttons. The link to access your virtual class will be sent to you by email 20 minutes prior to class, or you can find the link in your ‘Upcoming tab’ and viewing your reservation. Didn’t receive your link? Reach out to our Customer Experience team.
Can I book livestream classes while my account is paused?
Yes! Even while your account is paused, you can book a livestream class or session from the ClassPass website or Android app. You can do so using your rollover credits, buying more credits or resuming your standard membership.
Why are livestream classes listed at my favorite studio but unavailable to book?
Our team spends time vetting the technology required for livestream classes to ensure you have a seamless workout experience. If a livestream class you are currently trying to book is not accessible, check back in a day or so.
Are classes listed in my time zone or the time zone of the studio?
Livestream classes are listed in your timezone to make search and booking simple.
I'm trying to book a class but it says it's full. What's going on?
Certain classes may have a limited number of spots available. While livestream classes are virtual, our studio partners want to make sure they are able to monitor those in class and provide assistance or instruction as best they can, even on the other side of the screen.
Can I book a class in any location?
Yes! You can book in any location, all over the world. To increase your search area or change your location, navigate to the search page and adjust the location accordingly.
Why do I need to use credits to book a livestream class?
Our partners are working hard to provide high-quality livestream experiences, and by booking these classes with your credits, you can support them in return. Through August 1, 100% of purchase prices from livestream classes will go directly to our partners.