Content updated: February 3, 2022
To our ClassPass community:
At ClassPass, our top priority is the health and well-being of our customers — it’s the foundation of everything we do. As a global company, we are actively monitoring the public health impact of COVID-19 across the 30+ countries we serve. As the situation continues to evolve, we are doing everything we can to ensure your safety and provide maximum flexibility.
We’d like to answer questions around ClassPass’ efforts to create an environment that protects the health and safety of our customers, studio partners and team members.
COVID-19 MONITORING & POLICIES
How is ClassPass monitoring the global impact of COVID-19?
Internally, ClassPass has created a global response team with representatives from all crucial business units. The team is actively monitoring the latest guidance from the CDC, WHO, local governments and public health agencies to ensure we are taking all necessary precautions across our global community of studio partners, customers and employees.
How do I know if classes are happening?
Our Partner Support team is fully staffed and standing by to support our partners and help keep their schedules on ClassPass as up to date as possible. If you’re able to book classes in your local market, partners' safety and cleanliness information is provided when available to help you feel prepared for your return to in-person classes.
If I don’t feel well or safe traveling to class, will I be charged?
If you have an upcoming reservation within the 12-hour late cancellation window and don’t feel comfortable attending, please reach out to our Customer Experience team by selecting the “COVID-19” dropdown option.
I'm working from home or self-quarantined. How can I stay active through ClassPass?
We realize some of you live in areas where you may be asked to self-quarantine or work from home indefinitely. You can access our digital library of hundreds of audio and video workouts through your ClassPass app, or on the web. ClassPass is committed to empowering our members with tools to maintain their wellness routines, especially during times of stress or uncertainty.
How is ClassPass working with studio and wellness partners in response to COVID-19?
We know that the business health of our studio and wellness partners relies on customers, and that quarantines, social distancing and overall caution related to COVID-19 may have an impact on their bottom line. In addition to supporting customers, ClassPass has identified the following opportunities to support our partners:
- ClassPass and CP Member Contributions: Through June 1, 2020 we provided a platform for our customers to make direct cash contributions to our studio partners through the app. ClassPass matched the total amount of contributions up to USD $1 million as part of our Partner Relief Fund. 100% of these funds went to the partners.
- Direct Purchases of Packs, Gift Cards, etc.: ClassPass encourages customers to reach out to their favorite partners or visit their websites directly to purchase class packs, gift cards or memberships. By doing so, you not only help partners recoup money they lost while they were closed, but you’ll be able to use those purchases for future visits.
- Government Assistance: In 2020 ClassPass launched a petition asking for our governments to help studios, gyms and wellness providers get through COVID-19-related shutdowns. Our petition was signed by over 57,000 signees! We appreciate you taking the time to make your voice heard.
Our Partner Support team is fully staffed and standing by to help our partners adjust their schedules as the situation evolves.