Can I refund my credit purchase? Margaux Updated February 13, 2018 18:34 Unfortunately, no. All credit purchases are non-refundable. This includes top-up credits, add-on packs and monthly subscriptions. Still need help? Get in touch with us. Related articles What is the class cancellation policy? Why do I see a $15 or $20 charge on my credit card? There’s bad weather in my area and I’m scheduled to go to class. What do I do? What is the credit rollover policy? I’m on a trial membership. What should I know about my account?