Can I get a refund for my credit purchase? Margaux Updated October 03, 2019 09:25 Unfortunately, no. All credit purchases are non-refundable. This includes top-up credits, add-on packs and monthly subscriptions. Still need help? Get in touch with us. Related articles What is the class cancellation policy? The weather is bad and I have class. What do I do? I’m on a trial membership. What should I know about my account? Why have I been charged $15 or $20? Do my credits roll over?