Putting your membership on hold is a great option if you are nursing an injury or if you travel to a city without ClassPass! While on hold, you are charged the monthly hold rate in your city and have access to one class per month. You are welcome to stay on hold for as long as you would like – there is no limit to the amount of time you can remain on hold, and no fee when you return to membership. Your hold class is subject to our class cancellation policy.
If you would like to put your membership on hold, you may adjust your Membership Status in your account settings on our website. It's important to note that you can't currently make this change via the app or mobile web. From you there, you can request to hold your membership for your next cycle. Membership changes must be submitted at least one day prior to your next cycle renewal.
We're not able to accommodate putting your account on hold once your cycle has already started. You can put your account on hold starting next month.
Once your account is on hold, you are then welcome to reactivate to any of our currently available membership plans. You can find out which plans are available in your city here. Please note that when you reactivate, a brand new cycle will automatically begin for you on that date.
Still need help? Get in touch with us.