We’d love to help you with your membership request! One of our Customer Experience Team members will be online and happy to assist during the following times in your Account Settings:
Monday-Thursday: 24 Hours EST
Friday: 12am - 11pm EST
Sat: 9am - 11pm EST
Sun: 9am - 12am EST
Here’s how to find us if you’re using the ClassPass iOS app:
Please be sure to have the most updated app in order to chat with us.
From your Home Screen, tap on the Profile tab, then the gear icon in the upper left corner. From there, tap “Manage your plan,” scroll to “Cancel my membership or take a break,” then the "Continue with my cancellation" link. Select the green “Chat with us” button.
Here’s how to find us if you’re using the ClassPass Android?
We don't have Live Chat built out for our Android app just yet, so we kindly ask you to find us while using a computer, or shooting an an email through this link.
Here’s how to find us if you’re on the ClassPass website:
You can click on this Account Settings link. Or, you login, can go to Account Settings, click on the "Cancel my membership or take a break" link then the "Continue with my cancellation" link. A chat box will automatically pop up.
Still need help? Get in touch with us.