Can I refund my credit purchase? Margaux Updated 01 August 2018 13:49 Unfortunately, no. All credit purchases are non-refundable. This includes top-up credits, add-on packs and monthly subscriptions. Still need help? Get in touch with us. Related articles What is the class cancellation policy? There’s bad weather in my area and I’m scheduled to go to class. What do I do? Why have I been charged $15 or $20 I’m on a trial membership. What should I know about my account? Do my credits roll over?