Can I refund my credit purchase? Margaux Updated 03 October 2019 09:25 Unfortunately, no. All credit purchases are non-refundable. This includes top-up credits, add-on packs and monthly subscriptions. Still need help? Get in touch with us. Related articles What is the class cancellation policy? There’s bad weather in my area and I’m scheduled to go to class. What do I do? I’m on a trial membership. What should I know about my account? Why have I been charged $15 or $20 Do my credits roll over?