Can I refund my credit purchase? Margaux Updated August 01, 2018 13:49 Unfortunately, no. All credit purchases are non-refundable. This includes top-up credits, add-on packs and monthly subscriptions. Still need help? Get in touch with us. Related articles What is the class cancellation policy? There’s bad weather in my area and I’m scheduled to go to class. What do I do? Why have I been charged $15 or $20 Do my credits roll over? I’m on a trial membership. What should I know about my account?