Can I refund my credit purchase? Margaux Updated 18 June 2018 20:33 Unfortunately, no. All credit purchases are non-refundable. This includes top-up credits, add-on packs and monthly subscriptions. Still need help? Get in touch with us. Related articles What is the class cancellation policy? Why have I been charged £15 or £20? The weather is bad and I have class. What do I do? Do my credits rollover? I'm on a trial membership. What should I know about my account?