Can I refund my credit purchase? Margaux Updated 26 June 2019 15:42 Unfortunately, no. All credit purchases are non-refundable. This includes top-up credits, add-on packs and monthly subscriptions. Still need help? Get in touch with us. Related articles What is the class cancellation policy? The weather is bad and I have class. What do I do? Why have I been charged £12 or £15? I'm on a trial membership. What should I know about my account? Do my credits rollover?