We all have those days when making it to class just isn't going to happen. On those days, it's important to keep our class cancellation policy in mind.
Depending on which country and currency your membership is based, the late cancellation and missed class fees may vary.
- Late cancellation fee: if you cancel class within 12 hours of class time, you will be charged a fee.
- Missed class fee: if you miss class without canceling, you will be charged a fee within 7 days of class.
| Country | Late Cancellation Fee | Missed Class Fee |
| United States | USD 15 | USD 20 |
| United Kingdom | GBP 12 | GBP 15 |
| Canada | CAD 15 | CAD 20 |
| Australia | AUD 15 | AUD 20 |
| Singapore | S$ 15 | S$ 20 |
| Hong Kong | HK$ 80 | HK$ 125 |
| United Arab Emirates | AED 40 | AED 50 |
| Thailand | ฿300 | ฿350 |
| Malaysia | RM 20 | RM 25 |
- Whether you late cancel or miss class, the class will not count as one of your studio visits and the class credits will be automatically returned.
- Note: Flywheel/Flybarre classes need to be canceled by 5 pm the night before the class to avoid late cancellation.
This policy is important for our partners because it ensures that studios are still paid for spots that go unfilled. For many of our studios, filling each spot is critical not only for their business, but for guaranteeing you have a high-quality experience every time you attend their class.
Still need help? Get in touch with us.