There are a few reasons the reserve button may be greyed out, thus preventing you from booking a class. If you hover your mouse over the button, a message will pop up explaining why you are not able to reserve the class.
Common reasons why the button is greyed out:
- The booking window is not open yet.
- The deadline to book the class has passed.
- You have already taken or reserved the maximum amount of classes allowed by your plan at this studio during your cycle.
- You have another reservation scheduled at the same time.
- You have yet to take the prerequisite for the class.
- There are no more spots available.
The booking window is not open yet.
For most studios, the booking window opens one week in advance of the class date, at noon. We release spots in class at different times throughout the week leading up to class (not to mention people cancel their spots too), so we encourage you to check back on your favorites often to see when new inventory is released.
The deadline to book the class has passed.
Depending on the studio, there may be a deadline to reserve the class. This can be anywhere from 2-24 hours in advance of the class. If the booking window has closed, we unfortunately are not able to reserve the class for you. Many of our studios offer last-minute reservations, however, which can be booked up to five minutes in advance of the class!
You have already taken or reserved the maximum amount of classes allowed by your plan at this studio during your cycle.
If you have already visited a particular studio the maximum amount of times allowed by your plan, or if you have an upcoming reservation for the studio that falls within your current cycle and reaches the max, you will not be able to reserve another class until your cycle renews.If you're unsure how many times you can visit a studio, check under 'Your current plan' in your Account Settings.
You have another reservation scheduled at the same time.
We know you can’t be in two places at once! So the ClassPass system won’t allow you to book a class that conflicts with one of your current reservations. If you find that you're incorrectly blocked from booking a class because of a time conflict, please contact us and we'll be happy to assist!
You have yet to take the pre-requisite for the class.
Some of our studios offer advanced level classes that require students to have more experience before registering. You will need to take the prerequisite class before the other classes will be opened up to you. If you have any questions about this or have already taken the prerequisite outside of ClassPass, you can always reach out to us for help.
There are no more spots available.
We offer full schedules for the majority of our studios, but there are some times and spaces in class that are reserved for the studios’ own members. We encourage you to keep an eye out before class starts in case any spots open up on ClassPass!